For the week of Monday, June 1 to Friday, June 5, the Financial Aid Office will be closed entirely. Emails to our office and staff that week will not be responded to until the Office has reopened the following week on Monday, June 8. We appreciate your patience as we return to normal business hours and get caught up from our closure over the course of that week.
Students have the option to schedule a phone or video conference for the week of our reopening through the Calendly scheduling platform. You can find your counselor’s Calendly link on our Contact Us webpage: https://enrollment.rochester.edu/financial-aid/contact-us/.
With the University’s announcement that students will need to remain home and complete their semester through distance learning, the Financial Aid Office is aware that there will be many concerns and questions about the impact on financial aid and student charges. University leadership is in the process of determining what policy changes will be made campus-wide. As decisions are made and more details become available, the University and the Financial Aid Office are committed to keeping students and families informed of these decisions and their potential impact on our students. For more information and regular updates, please visit the University’s COVID-19 homepage.
Financial Aid Office staff are working remotely due to the impacts of COVID-19. Please be aware that this means phone calls to our office can not be immediately transferred to staff members. Callers will be able to leave a message to be delivered to their counselor, and can expect a response to that message within two business days of the original call. Keep in mind that the return call will come from a restricted phone number. Our fax machine will be offline indefinitely starting at 5PM EST on Friday, March 20.
Instructions have been emailed over the preceding months regarding the 2020–2021 application materials and our deadline. Reminders will continue to be sent bi-weekly to those students with incomplete applications. Returning undergraduates who did not submit their application with all supporting documentation by this deadline are not guaranteed full consideration for need-based University grant assistance and may have their institutional aid reduced due to limited funding. Read more about our late policy in the FA Handbook. Please contact your financial aid counselor if you have concerns about submitting your application materials in a timely manner due to the impacts of COVID-19.
Select undergraduate students are required to submit additional paperwork (copies of 2018 federal taxes, verification worksheets, non-tax filer statements, etc) to the College Board’s IDOC service. If you are required to submit your application via IDOC, you should send all required paper documents directly to the College Board and not the Financial Aid Office. Instructions can be found by logging in to your FAOnline account and reviewing the Required Document screen. If you have questions, please contact your financial aid counselor.
Students required to complete IDOC will be emailed by the College Board with instructions on activating their online IDOC account. Students must have either a CSS Profile or FAFSA already on file with the Financial Aid Office before this email will be sent by the College Board. To ensure that you receive IDOC correspondence from the College Board, please add collegeboard.org, collegeboard.com, and student-1.com domains to the safe senders list on your email system.
UR students may see their need-based aid change between years for a variety of reasons. Those reasons aren’t always clear to students, so we’ve put together a video that explains the broader trends behind financial aid and what to expect year to year as well as some common reasons students may see a change. Be sure to check it out! For students and parents interested in learning more about our aid policies, we encourage you to read over our FA Handbook for the 2019-2020 academic year.